Shipping policy

Last updated: March 30, 2026

At KYBE, we aim to deliver your pieces quickly, safely, and with care. All orders are packed with attention to detail and shipped from Australia.


Processing Times

  • Orders are processed within 1–2 business days.

  • During launches, sales, or holidays, processing may take slightly longer.

  • You will receive a confirmation email once your order has shipped.


Shipping Within Australia

We offer reliable nationwide delivery:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Shipping rates are calculated at checkout based on your location and chosen method.


International Shipping

We ship worldwide. Delivery times vary by destination:

  • Standard International: 7–15 business days

  • Express International: 3–7 business days

Customs duties or taxes (if applicable) are the responsibility of the customer.


Free Shipping

We offer free shipping promotions from time to time. Any active free‑shipping thresholds will be displayed at checkout.


Order Tracking

Once your order is dispatched, you will receive a tracking link so you can follow your parcel’s journey.


Shipping Address

Please ensure your shipping details are complete and accurate. KYBE is not responsible for:

  • Delays caused by incorrect addresses

  • Parcels returned due to unsuccessful delivery attempts

  • Lost packages resulting from incomplete information

If you need to update your address, contact us as soon as possible.


Delays

While we work with trusted carriers, delivery times may vary due to:

  • Weather conditions

  • Carrier delays

  • High‑volume periods

We appreciate your patience and understanding.


Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive within the expected timeframe:

  • Contact us at kybe.store@outlook.com

  • Include your order number and any relevant details

We’ll assist you promptly and work with the carrier to resolve the issue.


Pre‑Orders

If an item is marked as a pre‑order, the estimated shipping date will be shown on the product page. Orders containing pre‑order items will ship together unless otherwise arranged.